Company Introduction
AOTO Electronics Co., Ltd. was established in 1993 and has since then evolved to become a publicly-listed company on the Shenzhen Stock Exchange (ticker symbol: 002587) in June 2011. Our corporate mission is to be a world-class provider of intelligent visual communication solutions catering to a broad spectrum of industries including film and television, advertising, government and enterprises, leasing, education, banking, communications, postal services, landscape lighting, and digital creativity. AOTO Electronics is composed of 18 member companies, which include five overseas subsidiaries. Our workforce is comprised of over 1,300 employees, with approximately 400 of them dedicated to research and development.
For many years, AOTO has built an excellent and stable management team and has attracted a group of professional talents with rich experience and knowledge. In the future, all AOTOers will continue to carry forward the spirit of “devotion and gregariousness” based on a long-term view and continuous innovation. Taking advantage of quality and service to support the vast space of harmonious development with customers. AOTO determines to become an outstanding company, and make contributions to the fantastic life of the human.
VACANCIES
Job Title: Field Service Engineer
Base Sabadell
The Field Service Engineer is a technical role responsible for providing on-site technical support and solutions, ensuring the smooth operation of the company's products at customer sites. They will closely collaborate with customers to perform installations, maintenance, troubleshooting, and repairs to meet customer needs and ensure customer satisfaction.
Responsibilities and Duties:
Installation and Commissioning: Responsible for the installation and commissioning of company products at customer sites, ensuring proper functionality and compliance with specifications.
Maintenance and Servicing: Conduct regular maintenance and servicing of equipment, including cleaning, calibration, and component replacement, to ensure performance and reliability.
Troubleshooting and Repairs: Quickly diagnose equipment malfunctions and take appropriate actions to repair them, minimizing downtime.
Technical Support: Provide on-site technical support and training, address customer inquiries regarding product usage, troubleshooting, and maintenance.
Customer Relationship Management: Establish and maintain good working relationships with customers, understand their needs, and address issues promptly to ensure customer satisfaction and loyalty.
Reporting and Documentation: Maintain accurate records of installation, repair, and service activities, prepare reports and documentation, and provide timely work feedback and documentation.
Qualifications and Requirements:
Educational Background: Possess a relevant engineering degree or technical qualification, such as Electronics Engineering, Computer Science, Mechanical Engineering, etc.
Technical Competence: Familiarity with company products and their operational principles, strong knowledge of electronic, mechanical, or computer technologies. Capable of independently troubleshooting and repairing equipment.
Communication Skills: Excellent communication and interpersonal skills, able to collaborate effectively with customers and teams, and clearly communicate technical information.
Problem-Solving Ability: Strong analytical and problem-solving skills, capable of making decisions under pressure and taking appropriate actions to resolve technical issues.
Flexibility and Adaptability: Demonstrated flexibility and adaptability, able to respond to different customer requirements and work environments, and willing to travel frequently and work at different locations.
Documentation and Reporting: Proficient in maintaining accurate documentation, preparing reports, and effectively communicating technical information.
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